Your Customers Are Part of the Digital World. Are You?
Customer experience solutions that are timely, accurate, compliant, personalized, and on-brand.
with CEDAR CX Technologies
Improved Digital CX
In today’s digital landscape, consumers choose businesses who provide unified, omnichannel customer experiences. Your digital customer communications must integrate with legacy systems to deliver seamless, uniform engagement no matter what channel your customers prefer. With CEDAR CX, embracing digital transformation is easy with plug-and-play API modules that make creating and distributing personalized content simple and straightforward.
Streamline your digital customer experience by enabling content creators to rapidly deploy one-to-one communications that are on-brand and compliant, no technical know-how needed. Build, customize, and control all of your customer communications through a single platform.
Real-time customer experience management isn’t a trend. It’s the future of doing business. Your customers expect on-demand communications and automatic alerts from their providers. If you’re not communicating with your customers based on their needs in the moment, someone else will. Real-time alerts and automated messages help businesses connect with their customers more intimately. Rapid, on-demand interactions close the loop on end-to-end life cycle engagement, adding value in timely and meaningful ways.
CEDAR CX allows one-to-one or API-triggered customer communications with automated version control to ensure touchpoints are always consistent and compliant.
Consolidated Communications Management
Ditch manual customer communications management and siloed systems for a CCM solution that connects all your back-end systems into one user-friendly platform. Centralized content control empowers teams across your organization to create, organize, change, and share communications rapidly and efficiently while allowing compliance to have visibility and oversight every step of the way. Our platform serves as one-source-of-truth, housing templates, allowing version control, recording all changes, and archiving all as-delivered communications. Streamlining these internal processes ensures brand consistency and lightning-fast time to market. And it’s designed to be intuitive for non-technical users, so you don’t need to use valuable IT resources.
CEDAR CX is core agnostic and integrates with even the most fragmented legacy and modern data systems. With everything in one place, content creators enjoy one-stop-shop convenience supported by customer experience solutions such as template consolidation and management, end-to-end tracking, digital and automated version control, and advanced reporting capabilities. Your content management process will never be the same.
Preference & Engagement Insight
When you have visibility into every customer interaction, across all channels and all teams, you’ve got valuable data. When you know your customers’ preferences for communication and have the ability to switch to their delivery channel of choice, you’ve got quality engagement. Our customer experience solutions mean that you can leverage data intelligence to deepen your relationships with your audience, leading to happier, more loyal customers.
54% of banks struggle to derive insights from data. Financial services businesses don’t have to remain in the dark when it comes to their customers’ preferences. CEDAR CX offers opt in/opt out SMS management, trackable and dynamic links, open email tracking, USPS informed visibility, and direct USPS integration as part of our customizable CCM solution.
Governance Control & Audit Traceability
In an environment that is always changing, highly regulated industries require automatic end-to-end communications tracking and delivery traceability to comply with regulatory requirements and manage risks. Our industry-leading CCM technology ensures compliance by funneling all changes and reviews through your appropriate channels. From content creation to delegation of authority and omnichannel distribution, everything is archived so you always remember who sent the document, which version was sent, and when it was sent.
Comprehensive delivery tracking and reporting capabilities mean that you know whether or not every single correspondence was received by the customer. As-delivered versions are stored in the CEDAR CX archive for continuous governance, auditing, and data protection. The platform enables easy-to-manage governance control built to make the most complicated industry rules and regulations simple to accommodate, even in a rapidly shifting regulatory terrain.