Product Sheet

Precisely Customer Support Plans

Tailored support for faster resolutions and smarter outcomes

Your data and software are critical to business success, and when issues arise, the right support makes all the difference. Precisely Customer Support Plans deliver the speed, expertise, and personalization today’s organizations demand.  From instant answers in our knowledge base to Severity 1 & 2 coverage and a Dedicated Technical Support Engineer, our plans help you resolve issues quickly and keep your operations running smoothly.

Standard Support
Designed for small to mid-sized businesses that do not use Precisely software products for mission-critical environments and do not require 24/7 support coverage for Severity 1 issues.

Advanced Support
Designed for customers that require 24/7 support, have a limited number of production business-critical applications , and may have software deployed in multiple geographies.

Enterprise Support
Designed for customers with mission-critical production environments that rely strategically on Precisely software products to run their business operations.

Read the full product sheet to learn more.