WHO WE HELP
We work with industry leaders who need to innovate quickly to meet ever-evolving consumer demand for streamlined, digitalized communications. If you have a vision for the future of customer communications that embodies personalized, agile, and compliant touchpoints across every channel, CEDAR CX is the right solution for you.
The CEDAR CX Customer Communications Management (CCM) platform provides financial services businesses groundbreaking control over their omnichannel customer engagement. Our SaaS solution is engineered to empower highly regulated industries with the ability to build stronger connections and longer-lasting customer relationships than ever before.
Shifting regulations and evolving consumer expectations are shaking up the auto finance industry. As customers look for better digital experiences, captives, banks and finance companies require more robust data tracking and compliance systems to remain audit ready. Cumbersome and fragmented legacy systems make it difficult to track all customer communications and build audit trails for governance control.
At the same time, lenders need new ways to engage their customers and provide more personalized experiences if they are going to build more lucrative, long-term relationships with their customers. According to a Deloitte report on the auto finance industry, “The higher a customer’s potential lifetime value across [various] revenue streams, the more important it has become to offer a compelling digital experience to manage them all.”
CEDAR CX solves these problems with an enterprise-wide CCM solution purpose-built for the industry’s digital future. With our governance control and audit traceability, every communication is captured, archived, and easily accessible. All customer communications are unified in one platform with the latest digital CX capabilities, so you can connect to your customers better than ever, no matter which channel they prefer.
“Over the past several years, we have completely transformed our company into a digitally enabled, omnichannel retailer while maintaining our leadership as the top seller and buyer of used autos to and from consumers. We are leveraging our proprietary tech stack, data advantage, nationwide footprint, and culture of operational excellence to deliver a best-in-class experience regardless of how customers want to transact.” – Bill Nash, President and CEO of CarMax (as quoted in 2021 Analyst Day Event press release)
Banking & Financial Institutions
Despite the efforts of the banking industry to deliver an integrated, omnichannel experience to their customers, consumers are still frustrated by cross-channel friction. Communication silos and unstructured data remain a big problem for financial institutions. When only 6% of banks have a single source of trusted and related customer information across their businesses and systems, very few are able to deliver the wholistic experience that customers crave.
Communications that bridge the gaps between both internal departments and external channels are required to meet the customer expectations. CEDAR CX connects disparate internal systems and enables a single source for customer communications across the enterprise. The result is timely, accurate, and personalized customer experiences that foster positive engagement throughout the entire customer life cycle. Our CCM solution has flexible integration capabilities and is pre-integrated with many core banking systems.
The insurance industry has been slow to leverage digital technologies to explore new ways of engaging with their customers. Your consumers expect to communicate with providers through different channels, including digital ones including mobile, email, and real-time SMS and mobile notifications. With 68% of customers saying they’re online more often than not, digital transformation is no longer a nice-to-have, it’s a must-have.
We’ve worked hard to build a CCM solution that enables high-touch, rapid communication capabilities for highly regulated industries such as insurance. Managing your content and making it consistent, on-brand, and personalized to each customer is simple and straightforward with CEDAR CX. Deliver on-demand notifications and rapid response communications for quotes, policies, and claims with our CCM SaaS solution.
The mortgage industry is poised to reap the benefits of digitalization. From lower origination fees to greatly reduced cycle periods, leaders in the space are finding digital solutions to reduce costs and optimize legacy processes. By utilizing digital technology, mortgage companies are technology such as digital alerts and online applications, mortgage companies are making the customer experience more integrated, efficient, and transparent.
CEDAR CX offers mortgage companies the ability to streamline their digital engagement with real-time communications and stronger compliance mechanisms. With CEDAR CX’s turnkey CCM solution, lenders will build loyalty and retention by offering their borrowers a personalized communication experience at every step of their customer journey.
Retirement & Wealth Management
Trust is at the heart of every relationship you have with your customers. To cement trust and build better, long-term relationships with their customers, wealth and asset managers must embrace personalized, digital engagement. In our modern world, investors expect one-on-one, interactive communications from their providers. If they aren’t getting this experience from you, they’ll get it from your competitors.
To provide impactful, tailored customer engagement, wealth managers need a single-source CCM solution that delivers seamless omnichannel customer communications. CEDAR CX is a CCM platform built with the needs of the financial services industry in mind. To strengthen your connection and accelerate trust with your investors, align your messaging with CEDAR CX.