Contact Us

ABOUT US

We Know Your Customers –
We Built a Platform to Help You Better Connect With Them

We’ve been working with financial services businesses to strengthen and streamline their customer communications for almost 30 years. Our background is in financial services. Everything we do is informed and inspired by the particular challenges of this heavily-regulated industry.

Our Mission

To empower financial services providers to deliver exceptional customer experiences through better, faster communications that help drive customer engagement and loyalty.

Our Values

Innovation

We’ve been developing groundbreaking communications tools for decades. We are committed to remaining on the cutting-edge of digital customer experience.

Leadership

We are laser-focused on the communications needs of financial services companies because that is all we do. We have the expertise and experience to guide our customers through their digital-first transformation. We understand how important it is to get this right.

Excellence

We aim high. Our customers are the best at what they do, so we have to be the best at what we do. Our products and services are built to meet the highest, most rigorous standards so that CEDAR CX Technologies is a name you can always count on.

CEDAR CX Named as One of Top CCM Companies for Broadest Functional Support

– 2020 Celent Customer Communications Management Systems – A Vendor Spectrum

Our Certifications

The Payment Card Industry Data Security Standard (PCI-DSS) Level 1 is the highest level of certification a merchant can receive from the PCI Security Standards Council. To meet these standards, Level 1 entities must be audited every year for compliance to stringent security standards.

SOC 2 Type 2 – To receive this certification, all five trust service principles must be demonstrated, security, privacy, confidentiality, availability, and processing integrity.

Our History

1993 – 1999

Way before “digitalization” and “SaaS” became buzzwords, we created and licensed the first software to convert mainframe data to PDF in 1993. We knew we were onto something, so we kept developing never-before-conceived software solutions for our customers. We were SaaS before it was cool.

As the world of business and technology evolved, so did our brand.

2000 – 2009

In 2000, we were the first to create interactive PDFs to enable e- payments for financial institutions. By In 2000, we were the first company to create interactive PDFs to enable e-payments for financial institutions. By 2003, we had written a PDF composer, the first step toward creating our own CCM platform. Then, we brought mainframe communications into the 21st Century with Electronic Bill Presentment & Payment (EBPP).

Financial institutions hated how their printed documents looked so we also tackled print composition. With our delivery preference Financial institutions hated how their printed documents looked so we also tackled print composition. With our delivery preference management software, we could take over printing for our customers and route to e-delivery as adoption of digital took off.

2010 – 2019

The age of content management and personalized communications boomed. We zeroed in on real-time communications, API enablement, and data capture across delivery channels – allowing our clients to record and track all customer communications and provide exceptional digital experiences in one powerful SaaS platform.

2020 and beyond

In 2020, we were named one of the top CCM companies for broadest functional support by Celent advisors. Today, CEDAR CX Technologies is a SaaS Customer Communication Management (CCM) platform designed for the future of finance.

Transform Your Fragmented Customer Experience

Learn why so many best-in-class financial services businesses choose CEDAR CX to elevate their customer communications management. Schedule a free demo with one of our CCM experts.