Your consumer web portal is the cornerstone of an effective customer relationship strategy. Web and mobile portals provide the ultimate brand exposure in a 21st-century customer ecosystem. This home base for customer self-servicing allows you to migrate services away from higher-cost servicing channels such as your call center.
The anytime, anywhere convenience offered in our mobile application broadens your customer reach and their ability to self-service. Regardless of the number of channels you use to service and communicate with your customers, your web and mobile portals should provide intuitive, consistent aggregation of real-time account information and servicing features, delivering the access and control expected by today’s digital customers.
PAYMENT CONVENIENCE: Mobile, stored wallet & multiple payment methods, scheduled & automatic payments increase your customers’ speed of payment.
REDUCED OPERATIONAL COSTS: 24/7 self-servicing tools for payments, documents & alerts reduce call center activity and decrease transaction costs as much as 97%.
SECURITY & COMPLIANCE: PCI, SSAE 16 SOC2 and CFPB provide compliant payment, document archive, delivery tracking, and content management ensure security.
PRINT & MAIL COST ELIMINATION: Multi-channel electronic delivery & servicing cuts costs & meets instant access expectations of today’s customers.
EXTENDED CORE SYSTEMS LIFE: Our proprietary multi-channel presentation services deliver your legacy system data with a modern look consistent across all channels.
IMPROVED AGENT PRODUCTIVITY: Our exclusive tools help your service agents resolve customer issues quickly and efficiently.