CX Solutions

CEDAR offers a Customer Experience (CX) Platform delivered as a set of hosted services specifically configured to meet our clients’ needs and maximize return on investment. From multi-channel document composition, document content management, multi-channel delivery (Email, Print and Mail, Website, Mobile, Text, Fax) and response management to communications archive, CEDAR delivers the capabilities companies need to bridge the gap between core systems and the ideal customer experience. Our tools put the business in control of document and communication content changes and take the strain off taxed IT resources by providing all necessary support before, during, and after project implementation.

Our offerings include:

Digital Customer Experience (CX) Management

With CEDAR’s fully hosted CX solution, integrated services are deployed to streamline and modernize the entire process and connect information from all systems. Consistent, modern, personalized multi-channel communications are produced with end-to-end governance, visibility, and quality assurance. Our single-source solution manages the entire CX life cycle as an Enterprise Shared Service.
Read more about CEDAR’s Digital CX platform.

Direct-to-Consumer Servicing

With CEDAR’s Direct-to-Consumer (D2C) Platform services, all the elements of servicing are combined in a single system. With just a few data integrations, full multi-channel self-servicing and payment is enabled on a secure and certified platform. Pre-integrated services include everything our clients need to communicate with their customers and meet their expectations.

Read more about CEDAR’s Direct-to-Consumer EBPP platform.

Enterprise Electronic Invoice Presentment & Payment (EIPP)

CEDAR’s Enterprise EIPP Servicing platform supports the complex data integrations and presentment options clients demand and the payment functions required to support the full range of AR use cases faced by a modern large enterprise. Our platform easily supports special functional extensions that provide our custom fit without sacrificing scalability or affordability.
Read more about CEDAR’s Enterprise EIPP platform.

Is Our Fully-Hosted Approach the Right Fit for You

white paper on the benefits and obstacles to outsourcing and how to develop an effective relationship with an outsourcerThis white paper examines the key benefits of outsourcing an IT project, and provides a roadmap for developing an effective and mutually beneficial relationship with an outsourced provider. It also examines common corporate philosophies and culture that are no longer compatible with current technology and the delivery challenges of businesses today.

This exclusive white paper looks at:

    • What’s driving the growing demand to outsource IT
    • The obstacles to outsourcing
    • The benefits of outsourcing
    • What pitfalls to avoid
    • The ROI vs. the risks when considering outsourcing

Questions? Ask our experts, call (770) 395-5060 or email us

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