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Privacy Policy

CEDAR CX Technologies’ Privacy Policy

The following Privacy Policy (“Policy”), for The CEDAR CX Technologies (CEDAR) website (the “Site”), describes the collection, protection and use of information received from visitors to this Site. This policy has been created in order to demonstrate and inform you of our commitment to privacy and security and to outline how we deal with any personal information you provide while visiting this Site. This policy applies to information collected through this Site and not to information through any other websites or sources. By using our Site, including and on behalf of the organization for which you are accessing the Site (the “Organization”), you are agreeing to the terms of this Privacy Policy (and to the Site’s Terms of Use) which is incorporated by reference.

Please review the Privacy Policy before using the Site to be sure you agree with the policy as well as our information collection and use practices.

Information You Provide

CEDAR does not collect any personal data (e.g. name, address, telephone number or email address) through our website unless you voluntarily choose to provide the information via registration, survey, or other activities or unless otherwise permitted by applicable laws and regulations.

Other Sites

CEDAR’s website does contain links to web sites outside of the CEDAR domain that are not under the control of CEDAR, nor is CEDAR responsible for the privacy practices or the content of those web sites. Embedded links are provided as a convenience and inclusion of any link does not imply endorsement, guarantee or warranty by CEDAR of the site or the products and/or programs described therein. CEDAR does not share, sell, license or transmit collected personally identifiable information with third parties without your express authorization.

CEDAR may use your data for any purpose in which the data was originally provided or collected, or for use in preparing, negotiating and performing a contract or service with you. CEDAR will also use the personal data if it is necessary to establish or preserve a legal claim or defense, or to prevent fraud or other illegal activities such as willful or intentional attacks on CEDAR technology systems. CEDAR does not sell or otherwise market your personal data to third parties. We share aggregated demographic information about our user base with our partners. This information does not identify individual users. We do not link aggregate user data with personally identifiable information. The CEDAR website is not designed, nor intended to attract children under the age of 13. CEDAR does not knowingly or intentionally collect personal data from children.

User Communications

When you send an email or other communication to CEDAR, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. Through your use of telecommunication services to access our web site, your communications data (e.g. Internet protocol address) or utilization data (e.g. information on the beginning, end and extent of each access, and information on the telecommunications services you accessed) are technically generated and could conceivably relate to personal data. To the extent that there is a compelling necessity, the collection, processing and use of your communications or utilization data will occur and will be performed in accordance with the applicable data privacy protection legal framework. When you access our website we may automatically (i.e. not by registration) collect non-personal data (e.g. type of internet browser and operating system used, domain name of the website from which you came, number of visits, average time spent on the site, pages viewed.)

Log Information/Cookies

When you log into CEDAR’s website, we may store some data on your computer in the form of a “cookie” to automatically recognize your PC next time you visit. Cookies can help us in many ways, for example, to store your password to save you having to re-enter it each time. Cookies are small text records used by our system that allows us to track user requests. If you do not wish to receive cookies, please configure your Internet browser to erase all cookies from your computer’s hard drive, block all cookies or to receive a warning before a cookie is stored.

Information Security

Security of information communicated by or to us over the Internet is of utmost concern to CEDAR. However, no data transmission over the Internet can be guaranteed to be 100% secure. Our customer sites incorporate reasonable safeguards to protect the security, integrity and privacy of the personal information we have collected. We have put in place reasonable precaution to protect information from loss, misuse and alteration, including Secure Socket Layer (SSL) Technology and database encryption on our customer websites. CEDAR is not responsible for any breach of security or for the unauthorized use by others of your information. If you have a question or concern about information security, please contact Information Security at or 770-395-5000 ext. 8003.

Data Integrity

CEDAR processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy or any applicable service-specific privacy notice. We review our data collection, storage, retention and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services or as otherwise permitted under this Policy. We take reasonable steps to ensure that the personal information we process is accurate, complete and current, but we depend on our users to update or correct their personal information whenever necessary. We will also provide the opportunity to opt out of having your information used for certain purposes. For example, if you no longer wish to receive our newsletters, client alerts or other promotional communications, you may opt out of receiving them by emailing us at You may also contact us through your Customer Service Representative for your account, or via mail or call Compliance at 770-395-5000 ext. 8003.

This website is the property of CEDAR, and as such, the data provided on this site is for informational purposes only. CEDAR may at any time and without notice, make improvements and/or changes in the products and/or programs described herein. This Site is controlled, operated and administered entirely within the United States. Information, documents and graphics presented on this website may contain technical inaccuracies or typographical errors. All warranties are hereby disclaimed, including the implied warranties of merchantability, fitness for a particular purpose or non-infringement.

Changes to this Privacy Policy

CEDAR reserves the right to change this Privacy Policy at any time, at its discretion and modifications are effective upon being posted on this Site. You are responsible for reviewing this Policy periodically to ensure that you are aware of any changes to it. Your continued use of this website constitutes your agreement to this Privacy Policy. If you have any questions regarding our privacy policy, please contact us by email at, or contact CEDAR’s Compliance Officer at 770-395-5000 ext. 8003. If you have concerns about information security or wish to report a security incident, including a suspected data breach, please call 770-395-5000 ext. 8003 or email

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