Case Studies

Read our case studies that discuss CEDAR’s cutting-edge approach to Customer Communications Management (CCM).

CEDAR CX Case Studies

NEW: Case Study
One of nation’s largest retail banks launches direct bank with CEDAR in 6 months

The communication challenge was to enable a fully digital Customer Experience (CX) for one of the nation’s largest retail banks, providing a variety of financial services to millions of people, businesses, institutions, and nonprofits. Read the case study

Case Study
Summit Financial boosts electronic adoption to 70 percent

Summit Financial Corp, an auto finance company in the Southeastern United States, increased electronic adoption for online correspondence and payments from zero to more than 70% in just twelve months. Read the case study

Case Study
Client rebrands all customer documents & correspondence in 6 months

CEDAR CX Technologies was brought in to rebrand leading online bank’s customer correspondence and documentation in six months and to implement a new set of content and correspondence management tools and electronic delivery capabilities.
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Case Study
EIPP & eInvoicing solution helps boost eAdoption by 50%

While the time to find and implement a new EIPP portal solution was short, this represented an opportunity for one company to address some major deficiencies in their current system. Read the case study

Case Study
Client Completes Stalled Statement Redesign Project

A global payment processing company with more than $10 billion in annual revenue needed a statement redesign. Read the case study

Case Study
Client reduces costs and improves the customer experience with CEDAR

CEDAR was brought in to implement components of a leading homeowner’s insurance company’s Communication Platform, including electronic delivery capabilities, a delivery preference manager, and a self-service archive. Read the case study

Case Study
Penn National enhances multichannel billing with CEDAR

The project was designed to enhance Penn National’s multi-channel billing communication and service experience for customers, agents, and internal stakeholders and to improve customer satisfaction and organizational efficiency. Read the case study