Consumer Lending

Consumer lenders are facing a customer communications triple threat:

• Regulatory requirements to provide consumers with personally relevant lending information
• Escalating costs to create, deliver, track and archive customer servicing documents
• Consumer demand and competitive pressure to provide self-service whenever, wherever, and via whatever channels the customer prefers

This is why many of our consumer lending clients turned to us for a communications solution that delivers high e-document adoption and the following benefits:

• Increased Speed to Market for new products
• e-Documents that lower customer servicing costs
• Reduced print/mail costs from increased e-Adoption
• Print optimization that reduces errors and waste
• Improved self-servicing options for all customers
• Personalized communication with your customers
• Variable payment plans
• Operational improvements across collections, end of term, end-of-lease, payments and more
• Reduced call center servicing costs
• Improved customer retention and satisfaction