Consumer lenders are facing a customer communications triple threat:
- Regulatory requirements to provide consumers with personally relevant lending information
- Escalating costs to create, deliver, track and archive customer servicing documents
- Consumer demand and competitive pressure to provide self-service whenever, wherever, and via whatever channels the customer prefers
This is why many of our consumer lending clients turned to us for a communications solution that delivers high e-document adoption and the following benefits:
- Increased Speed to Market for new products
- e-Documents that lower customer servicing costs
- Reduced print/mail costs from increased e-Adoption
- Print optimization that reduces errors and waste
- Improved self-servicing options for all customers
- Personalized communication with your customers
- Variable payment plans
- Operational improvements across collections, end of term, end-of-lease, payments and more
- Reduced call center servicing costs
- Improved customer retention and satisfaction
Questions? Ask our experts, call (770) 395-5060 or email us