Blog: 3 Tips to Enhance the Digital Banking Experience

In his latest Finextra blog post ‘ 3 Tips to Enhance the Digital Banking Experience,’ Andrew Beatty, Head of Strategy, Banking at FIS, examines the impactful role of customer communications in the Customer Experience (CX).

Beatty says in the blog, “It’s time for banks to seize this as an area of opportunity, and strategically re-engineer their processes for creating, managing, and enhancing interactions with customers (including alerts, notices, social media posts, forms, on-demand communications, marketing campaigns, account/customer servicing documents, and more).”

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