FIS’ Andrew Beatty: Are you Still With me? Digital Communication in Banking

Delivering effective customer experience (CX) is a never-ending process and an ongoing focus for banks and financial institutions, but the landscape is changing, according to Andrew Beatty, Head of Strategy, Banking at FIS, in a recent article for International Banker

Thanks to the advances of digital banking and new technologies, such as artificial intelligence (AI), banks now face a completely new set of expectations and dynamics when it comes to every aspect of customer interaction, Beatty says. 

 Read the full story and see recent blog posts by Beatty below.