Atlanta, June 15, 2020 — CEDAR CX Technologies (CEDAR CX) is pleased to announce our inclusion in the newly released Celent Report on “Customer Communications Management Systems – A Vendor Spectrum”.
The recently published report offers a detailed discussion on best-in-class approaches to defining and implementing an enterprise Digital Customer Communications Management (CCM) strategy and covers 15 selected companies in the CCM space across the component technologies and service integrations required to deliver end-to-end communications management as a part of the Enterprise Digital Service Offering.
The component technologies reviewed included but were certainly not limited to: Real-time Connections to Ecosystems (APIs); Enterprise Communication Content Management; Digital Output Composition; Delivery Channel Integrations; and Document/Correspondence Storage and Management (archival).
“This Celent report is an important body of work for Financial Institutions and CEDAR CX as it ranks available technologies by component categories as well as vendors and profiles CEDAR CX as the only company reviewed with a hosted/managed service offering built on a common data schema, workflow engine, and governance array – the foundation required to integrate CEDAR’s proprietary component technologies on a single platform instance for enterprise Digital CCM.”
– John DiMarco, CEO
“As customer expectations have forced the convergence of the traditional world of document-based Customer Communications Management (CCM) with the world of online web/mobile Digital Experience Platforms (DXP), companies are having to focus on the digital transformation of CCM as the foundation of their CX, Operational Efficiency, and Governance. And CEDAR CX is perfectly positioned to support that new focus with batch and real-time communications, open API services, and bi-directional web/mobile communications and servicing interactions.”
– Pete Kenning, President
About CEDAR CX Technologies: Using proprietary and best-in-class third-party technologies, CEDAR has developed the first Component-based, “thin client” CX Servicing Platform for the enterprise CCM and digital-to-personal serving across all servicing channels.
Our CX Platform is deployed using a Common Data Model, Workflow Engine and Governance/Compliance Array to provide our Clients’ business units the ability to self-manage the content, rules, and workflows required to make them more agile and responsive to the communications expectations of their customers at a service-event level.
Built on a Java, Oracle, and Linux foundation; run as a Hosted/Managed Service on Enterprise-Class Infrastructure, in an SSAE 16 SOC 2-, PCI-, and HIPAA-compliant environment – CEDAR services scale to support an Enterprise Shared Services Model.