Even before the sweeping changes brought about by the pandemic, global banking and payments were already experiencing unmatched upheaval.
That pace of change is now accelerating, according to Andrew Beatty, SVP and GM, Next Generation Banking at FIS.
Boundaries between channels and services are blurring, on the supply side. On the demand side, customers are better informed, less loyal, and more demanding.
In his latest blog post, Beatty takes a look at what is driving change and how banks should prepare.