CEDAR’s Agile CX Platform isn’t a replacement for your core systems. It’s not a software tool you have to install, integrate and continuously manage as all of your systems morph and change. Rather, it interfaces seamlessly with the multiple systems your company uses and unlocks the data within, allowing your organization to efficiently and effectively compose, deliver and manage the complete suite of your customer communications.
Siloed, disparate systems that support specific business units and functional applications rarely play well together. But customers don’t really care.
CEDAR can help you enhance core system communications, allowing you to:
- Present a single, unified communications stream to each customer, regardless of product mix
- Enable business users to see and manage the complete communications lifecycle with each customer
- Extend the life cycle of current applications and while easing the conversion to newer ones