Technical Business Analyst

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CEDAR is a leading provider of an innovative generation of powerful Private-Cloud-Based Managed Services solutions for Customer Communications Management (CCM), and Customer Experience Management (CXM), reshaping the way companies do business with their customers and partners.

The Technical BA will work with the Technical Delivery Managers to transform the PMO’s business requirement documents into technical requirement documents. We are seeking a BA that will partner with Product Development and Senior Management for the delivery of all assigned below responsibilities.


  • Design & Documentation: Prepares technical specification documents, data flow diagrams, sequence diagrams, API documentation using CEDAR’s standard tools (e.g., Confluence, JIRA). Use CEDAR internal tools to setup metadata, letter templates, configure data mappings and configure APIs required for new implementations
  • Data Analysis: Performs data analysis and defines data mappings with the project Business BA
  • Requirements Analysis & Management Translates business requirements into technical requirements and create EPICS and Tasks. Interacts with development teams to convey technical requirements. Assist in analyzing and understanding the scope of client implementation projects and identify product gaps and constraints
  • Product Knowledge: Gain an in-depth feature-level understanding of CEDAR’s platforms
  • QA Testing: Perform preliminary investigation and work with the respective component owners to resolve the technical issues. Helps with application, system, functional, and regression testing. Contributes to testing phases for new client implementation projects including UAT testing as needed


  • 2-4 years of business analysis or systems analysis experience (academic experience accepted)
  • Strong written and verbal communication
  • Strong Analytical and problem-solving skills – ability to analyze semantic meaning and organization of complex ideas
  • Experience with writing software requirements, technical specification documents and user stories

Bonus Skills

  • Hands on experience with JIRA, Confluence or Salesforce dashboard development
  • Experience writing JIRA macros, JQL
  • Hands-on experience with SQL query writing
  • Hands-on experience with analytics or dashboard tools such as Tableau, iDashboard, etc.


  • Bachelor’s degree or equivalent experience required

CEDAR Technical Stack

Languages: J2EE, Java, XML, CSS, Javascript, HTML, PL/SQL, Perl
Frameworks: Spring, Spring boot, mybatis, JMX, JSP, JSF
Middleware: JMS, KAFKA
IDE: Eclipse, Netbeans
Automation: Selenium, Jenkins, qTest, Ansible, Sonar
Databases: Oracle, MySQL
Operating Systems: Linux, Windows, MacOS
Storage: EMC VNX, Oracle ZFS
Servers: Tomcat, Glassfish, Nginx
Web Services: SOAP, REST
Network: Cisco, TCP/IP, WebSockets
Library: Jquery
Additional Tools: HP Exstream, AJAX, Jira


  • Health, dental, vision, life, and disability insurance
  • Never pay a deductible with our Heath Reimbursement Arrangement (HRA)
  • Matching 401k
  • 22 days PTO + 8 paid holidays
  • Casual dress
  • Flexible work hours
  • Fun, fast-paced environment
  • Many opportunities for advancement
  • 25 cent snacks
  • Free covered parking