Blog: Will Banking Become Commoditized in 2021?

Andrew Beatty FISFIS‘ Andrew Beatty, Head of Global NextGen Banking, discusses in his latest blog for Finextra why a bank’s  Customer Experience (CX) must reflect its brand and values. He also focuses on how strategic investments in the Customer Experience (CX) enable banks to stand out to consumers and avoid the commoditization trap.

Our newest white paper, Improving Customer Experience with NextGen Communications, which you can download now, also is sourced in the post.

Read the full blog post, read our new white paper, and check out our banking page.